Privacy Policy TSO App

1. Introduction

We, at Trueson BV, are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our mobile application (the "App"). By using the App, you consent to the data practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, job title, and any other information you provide.
• Usage Data: Information about how you interact with the App, such as device information, IP address, operating system, and browser type.
• CRM Data: Information that is related to customer relationship management, such as your professional interests, backgrounds, your organisation etc.
• Cookies and Tracking Technologies: We may use cookies, beacons, and other tracking technologies to improve user experience and analyze app usage.

3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):

• Performance of a contract: To provide and maintain the App and its purposes.
• Legitimate interests: For analytics, service improvement, and security.
• Consent: When required, such as for marketing communications.
• Compliance with legal obligations: When necessary for legal or regulatory reasons.

4. Purpose for processing of CRM Data

We process CRM Data to:

• Manage customer relationships
• Obtain insights in Customer behaviour and interests
• Provide timely support and service
• Improve the app experience through insights from user interaction history

5. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the App and the CRM database.
• Personalize user experience and deliver relevant content.
• Communicate with you, including responding to inquiries and providing customer support.
• Comply with legal obligations and enforce our terms.
• Prevent fraud, ensure security, and monitor app performance.

6. How We Share Your Information

We do not sell your personal data. However, we may share information:

• With service providers who help us operate the App (e.g., hosting, analytics, customer support).
• With regulatory authorities if required by law.
• With affiliated entities for internal business purposes.
• With third parties when you provide explicit consent.
• In case of business transfers, such as mergers or acquisitions.

7. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure appropriate safeguards, such as:

• Standard Contractual Clauses approved by the European Commission.
• Transfers to countries with an adequacy decision from the European Commission.
• Other lawful transfer mechanisms in compliance with GDPR.

8. Data Security

We implement reasonable technical and organisational security measures to protect your data, such as:

• Data minimization (only collect necessary data)
• Encryption and access controls
• User controls and transparency
• Regular privacy reviews

However, no method of transmission over the Internet or electronic storage is 100% secure. In case of a security breach, we will take appropriate measures to mitigate the risks and notify affected users as required by law.

9. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymize your data.

10. Your Rights and Choices

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of your personal data.
• Correction: Rectify inaccurate or incomplete information.
• Erasure: Request deletion of your data under certain conditions.
• Restriction: Request limited processing of your data.
• Portability: Obtain a copy of your data in a structured format.
• Objection: Object to certain data processing activities.
• Withdraw consent: When processing is based on consent, you can withdraw it anytime.

How to Exercise Your Rights: You can submit a request by contacting us at info@trueson.com. We will respond within the timeframe required by GDPR.

11. Automated Decision-Making and Profiling

If we use automated decision-making or profiling, we will provide transparent information on its impact and your rights to object.

12. Children's Privacy

The App is not intended for children under 18, and we do not knowingly collect their data. If we become aware of such data collection, we will take immediate steps to delete it.

13. Third-Party Links and Services

The App may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal data.

14. Data Breach Notification

In the event of a data breach affecting your personal information, we will take necessary measures and notify affected individuals and relevant authorities as required by GDPR.

15. Changes to This Privacy Policy

We may update this policy from time to time. If we make significant changes, we will notify you through the App or other appropriate means.

16. Data Protection Authority

If you are located in the Netherlands and have concerns about how we handle your personal data, you have the right to lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

17. Contact Us